TERMS AND CONDITIONS FOR USE OF GRAEMEJORDAN.COM AND ITS SERVICES
Graeme Jordan Career Development and Graeme Jordan CV are trading names of STO Consulting Ltd, registered in England, company number 8057299 and registered address at Clavering House, Clavering Place, Newcastle upon Tyne, NE1 3NG, UK. You can contact us on 0191 447 0211 or Graeme@GraemeJordan.com
These terms and conditions form the basis on which you can visit our website and use our services. Please read them carefully as they contain important information.
General terms and conditions
This site is owned and operated by STO Consulting Ltd. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at Graeme@GraemeJordan.com
1. The contract between us
If you decide to buy one of our services, we must receive payment of the whole price of the service that you order before your order can be accepted. Payment of the price of the service represents an offer on your part to purchase the service, which will be accepted by us only when the initial consultation is carried out, or, for subsequent services, the details of the service are confirmed to you. Only at this point is a legally binding contract created between us.
2. Acknowledgement of your order
To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details of the next steps (i.e. the consultation and delivery of the service).
3. Ownership of rights
All rights, including copyright, in this website are owned by STO Consulting Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
4. Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all services have been described accurately. However, orders will only be processed if there are no material errors in the description of the services or their prices as advertised on this website.
5. Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
6. Availability
All orders are subject to acceptance and availability. If the services you have ordered are not available, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the service is available or cancel your order.
7. Ordering errors
You can correct errors on your order up to the point on which you click on ‘place order’ during the ordering process.
8. Price
The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT at the current rates if applicable and are correct at the time of entering information.
9. Payment terms
For online orders, we will take payment upon receipt of your order from your credit or debit card. We accept no liability if the service delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment from you, then we can refuse to process your order and/or suspend any further service to you. This does not affect any other rights we may have.
10. Cancellation rights
You have the legal right to cancel your order up to 14 calendar days after the day on which the contract is entered into (except for any work already completed). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. Should you wish to cancel your order, you can use the cancellation form provided at the end
of these terms and conditions or you can notify us in writing by any durable medium (for example email or letter sent by post).
If cancelled, your fee will be refunded to you, minus the fee due for any work already delivered at the time of cancellation. Due to the nature of the work, all work will be delivered before the expiration of the cancellation period, unless requested otherwise. Refunds will be processed as soon as possible and within 14 days of receipt of your request to cancel.
11. Cancellation by us
We reserve the right not to process your order if:
- In our judgment, you have ordered an unsuitable item (e.g. a CV for a lower level of experience).
- One or more of the goods you ordered was listed at an incorrect price due to a typographical error.
If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.
12. Liability
We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.